Simulated workplaceCAQA SkyBridge Aviation is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
AVICAQA SkyBridgeSimulated workplace
Simulated workplace
Scenario · Safety and Compliance

Investigate a ground damage occurrence

You are a safety officer in Safety and Compliance appointed as investigator.

Advanced3 to 4 hours8 tasks
Start the tasksAll scenarios
Home/Scenarios/Investigate a ground damage occurrence
The situation

What has happened

At Dubbo a belt loader contacted the rear cargo door of the 19-seat aircraft SB-DXE during positioning, scratching the door skin. An engineer inspected and released the aircraft and the flight departed 40 minutes late. The occurrence is logged as SR-26-0142 and classified medium, and the belt loader GSE-D-02 is quarantined in the Ground Support Equipment Register. The Safety and Compliance Manager has appointed you to investigate under the Safety Reporting and Investigation Procedure, which requires interviews in line with the just culture provisions, analysis of contributing factors across people, equipment, environment and procedures, and recommendations ranked by the hierarchy of control within 30 days. Ground damage is one of the principal hazards in the Hazard Register and the annual safety objective is to reduce it.

Your brief. Gather the records, interview the people involved, analyse the immediate and contributing factors, write findings and recommendations ranked by the hierarchy of control, draft a corrective action plan with owners and dates, and update the occurrence and the hazard register entry.
Read the work request in your inbox
Tasks

Deliverables

  • Investigation report with findings and recommendations
  • Corrective action plan with owners and dates
  • Updated SR-26-0142 record
  • Hazard Register review note
  • Safety bulletin summary

Documents to use

Systems to use

Safety Reporting System

Holds every occurrence, hazard, fatigue, security and dangerous goods report with its classification, investigation status and corrective actions.

Ground Support Equipment Register

Lists every tug, belt loader, stairs, ground power unit and trolley with its inspection, defect and serviceability status at each port.

Flight Movements and Dispatch

Records every scheduled, charter and training movement with crew, aircraft, load, dangerous goods and turnaround details from planning to departure.

For trainers and assessors

Units of competency

Current on training.gov.au for the Aviation Training Package as at 10 September 2026.

AVIF0026Implement aviation risk management processes
AVIF0028Manage aviation risk
AVIG0004Apply regulatory obligations
AVIF0036Implement regulations and policies during aviation safety and service operations

Qualifications

AVI40122Certificate IV in Aviation (Supervision)
AVI50119Diploma of Aviation (Aviation Management)
Assessor notes

What to look for

Evidence guide

The report must show evidence gathered from records and interviews, an analysis that goes beyond the operator to contributing factors, recommendations ranked by the hierarchy of control with owners and dates, and a hazard register review. Check the just culture approach in the interview plan and the confidentiality of the bulletin summary.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.