Simulated workplaceCAQA SkyBridge Aviation is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
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Simulated workplace
Scenario · Cabin Services

Complete cabin safety checks and respond to a passenger medical event

You are a cabin crew member on a line check as the sole cabin crew on a 34-seat aircraft.

Intermediate3 to 4 hours8 tasks
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The situation

What has happened

Your line check is on SB207, a full 34-seat service from Tamworth to Sydney. You will complete the pre-flight cabin safety and security checks, deliver the safety briefing, manage boarding and the cabin during the sector, and complete the post-flight checks, all with the Cabin Services Manager observing. During the sector a simulated passenger medical event will be introduced: a passenger becomes pale, sweaty and unresponsive during descent. You will need to provide first aid, use the cabin oxygen and first aid kit, communicate with the flight crew, decide with them whether to request an ambulance to meet the aircraft, manage the other passengers and report the event afterwards through the Safety Reporting System.

Your brief. Complete every pre-flight and post-flight cabin check to the checklist, deliver the briefing and manage the cabin to the standard, respond to the medical event with correct first aid and communication, and lodge an accurate occurrence report after landing.
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Tasks

Deliverables

  • Completed pre-flight and post-flight cabin check record
  • Observer's line check record
  • Safety occurrence report for the medical event
  • Passenger handover notes

Documents to use

Systems to use

Safety Reporting System

Holds every occurrence, hazard, fatigue, security and dangerous goods report with its classification, investigation status and corrective actions.

Crew Training and Qualification Records

Tracks the qualifications, checks, endorsements, recurrent training and expiry dates of pilots, cabin crew, ground staff, instructors and students.

Passenger Services and Assistance Requests

Records passenger bookings needing action: special assistance, unaccompanied minors, disruption rebooking, baggage issues and complaints.

For trainers and assessors

Units of competency

Current on training.gov.au for the Aviation Training Package as at 10 September 2026.

AVIB0001Manage and carry out pre- and post-flight cabin checks
AVIF0023Apply aircraft safety procedures
AVIF0042Respond to abnormal and emergency situations in an aircraft
AVIF0024Provide first aid in an aviation environment
AVII0005Provide customer service on an aircraft

Qualifications

AVI30219Certificate III in Aviation (Cabin Crew)
Assessor notes

What to look for

Evidence guide

Use direct observation in a cabin trainer or simulated cabin. Look for complete and recorded checks, a briefing delivered to the standard, a first aid response that follows the airline's protocol, structured communication with the flight crew, care for other passengers and an occurrence report that is accurate and factual. Check the crew record currency step was completed.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.