Ground Operations
Runs the ramp, baggage and freight operations at every port: marshalling and turnaround of aircraft, loading and securing baggage and freight, dangerous goods acceptance, ground support equipment operation and inspection, airside driving and the airside security controls that protect aircraft and people.
What the team is accountable for
- Marshal, chock and turn around aircraft to the schedule
- Load and secure baggage and freight to the load plan
- Accept and document freight and dangerous goods
- Operate and inspect ground support equipment
- Control airside access, driving and foreign object debris
How we know it is working
Who works here
Anthony Kalogeropoulos
Manages ramp, baggage, freight and dangerous goods acceptance across all four ports, and has worked in ground handling for 20 years.
Luca Moretti
Leads the Tamworth ramp team through turnarounds, marshalling and loading, and has worked airside at SkyBridge for eight years.
Where the work is recorded
Flight Movements and Dispatch
Records every scheduled, charter and training movement with crew, aircraft, load, dangerous goods and turnaround details from planning to departure.
Ground Support Equipment Register
Lists every tug, belt loader, stairs, ground power unit and trolley with its inspection, defect and serviceability status at each port.
Safety Reporting System
Holds every occurrence, hazard, fatigue, security and dangerous goods report with its classification, investigation status and corrective actions.
Assessment tasks in this department
Lead an aircraft turnaround on the ramp
You are a ramp operator in Ground Operations leading your first turnaround under observation.
IntermediateAccept or refuse dangerous goods for a charter flight
You are a freight acceptance officer in Ground Operations.
IntermediateRespond to an airside access breach and an unattended item
You are the acting ramp team leader at the Armidale outstation during a security exercise.
Documents the scenarios use
- Aviation Security Policy Policy
- Dangerous Goods Acceptance Checklist Form
- Dangerous Goods Acceptance Procedure Procedure
- Emergency Response Plan Plan
- Safety Occurrence and Hazard Report Form Form
- Safety Policy and Safety Management System Statement Policy
- Ramp Shift Handover and Toolbox Briefing Template Template
- Aircraft Turnaround and Ramp Safety Procedure Procedure